For the last few decades the moving industry was facing a very big challenge, having to deal with the
fact that consumers' confidence was severly damaged by the actions of rogue movers.
To protect yourself from being scammed by such movers, or just to avoid dealing with bad service
provided by mediocre companies, we recommend you to take few protective steps when choosing a mover for yor move:
Check Your Mover's Status with the Better Business Bureau
The fastest and easiest way to check the mover is to check his status with the Better Business Bureau (BBB
Consumers can list complaints with the Bureau and the number of complaints might give you an idea as to how happy the consumers were with the company.
Check Your Mover on ProtectYourMove.gov
is a FMCSA site dedicated to help consumers against moving fraud.
You can research your mover by going to Search Movers & Complaints History
and searching for the movers USDOT or MC license number, or trying to locate him by company name.
Here you will see Company Details, Safety and Insurance info, Fleet Size (important to know if you are dealing with a big company or just a small player), Household Goods Complaint History, and Safety Evaluation.
Check Your Mover on MovingAnswers.org
For a complete investigation on your mover you can visit MovingAnswers.org
and search for your mover's name or USDOT number.
The team of MovingAnswers.org runs free investigations on movers and establish their Safety Of Use Rating (SOUR) - basically a percentage of a chance to be completely satisfied with that mover.
If your mover falls under 80% SOUR then you should probably reconsider using that mover's services (see here How SOUR is Calculated